Feedback Form Templates
31 free, copy-paste-ready feedback form templates organized by use case. Product feedback, CSAT, website, app, post-purchase, and employee — with real questions, format guidance, and timing recommendations.
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Browse all templatesTemplates by Use Case
Choose the right template for your situation. Each category includes templates with ready-to-use questions, format advice, and timing guidance.
Product Feedback
5 templates
Collect feedback about your product's features, usability, and direction. These templates help you understand what users love, what frustrates them, and what they want built next.
Customer Satisfaction (CSAT)
5 templates
Measure how happy customers are with specific interactions — support conversations, onboarding, purchases. CSAT captures satisfaction at a moment in time, not overall sentiment.
Website Feedback
5 templates
Understand how visitors experience your website — what they're looking for, what's confusing, and what's stopping them from converting. These templates target visitors, not existing users.
App & Mobile Feedback
5 templates
Collect feedback from mobile and web app users in context — while they're using your product. In-app feedback gets 3-5x higher response rates than email surveys.
Post-Purchase & E-Commerce
5 templates
Capture feedback after purchases, deliveries, and service completions. Post-purchase feedback drives repeat business and helps you fix issues before they become reviews.
Employee & Internal Feedback
6 templates
Collect feedback from your own team — about internal tools, processes, management, and culture. Internal feedback templates are shorter and more frequent than external ones.
Product Feedback
5 templates
Collect feedback about your product's features, usability, and direction. These templates help you understand what users love, what frustrates them, and what they want built next.
1. General Product Feedback Form
Product FeedbackQuestions
- How satisfied are you with [Product] overall? (1-5 stars)
- What do you like most about [Product]?
- What frustrates you or could be improved?
- If you could add one feature, what would it be?
- How likely are you to recommend [Product] to a colleague? (0-10)
- Any additional comments?
Format
Short survey (2-3 min). Mix of rating scales and open text.
When to Use
Quarterly check-in with your user base. Send via email to active users or trigger in-app after 30 days of usage.
2. Feature Request Submission Form
Product FeedbackQuestions
- Feature title (one-line summary)
- Describe what this feature should do
- What problem does this solve for you?
- How important is this to your workflow? (Nice-to-have / Important / Critical)
- Are there any workarounds you currently use?
- Your email (for follow-up when we build this)
Format
Structured form with required fields. Keep under 6 questions.
When to Use
Always-on form linked from your app's help menu, support pages, and email signature. Better yet: replace with a voting board so users can vote on existing requests instead of creating duplicates.
3. Beta Feature Feedback Form
Product FeedbackQuestions
- Which beta feature are you providing feedback on?
- How easy was it to find and use this feature? (1-5)
- Did the feature work as you expected? If not, what happened?
- What would you change about this feature?
- Would you use this feature regularly once it launches? (Yes / Maybe / No)
- Rate the overall quality of this beta feature (1-5 stars)
Format
Post-usage survey. Trigger after the user has interacted with the beta feature at least twice.
When to Use
During beta testing periods. Send 3-5 days after a user first uses the beta feature to give them enough experience to form an opinion.
4. Product Roadmap Feedback Form
Product FeedbackQuestions
- We're considering these features for next quarter. Rank them by importance to you: [Feature A] [Feature B] [Feature C] [Feature D]
- Is there something important missing from this list?
- Which of these would you be willing to pay more for?
- How does our current roadmap align with your needs? (Poorly / Somewhat / Well / Perfectly)
- Any specific timeline needs? (e.g., 'We need X before our Q3 launch')
Format
Ranking + open text. Include visual mockups or descriptions of each proposed feature.
When to Use
Quarterly planning. Share with your most active users and largest accounts before finalizing the roadmap.
5. Pricing & Value Feedback Form
Product FeedbackQuestions
- Which plan are you on? (Free / Lite / Growth / Enterprise)
- How would you rate the value for money? (1-5)
- Are there features in a higher plan that you wish were in yours?
- At what price would [Product] become too expensive for you to consider?
- At what price would [Product] seem like such a good deal you'd question its quality?
- What's the one feature that would justify upgrading to the next plan?
Format
Van Westendorp pricing sensitivity format + open text. Anonymous option available.
When to Use
Before pricing changes, during annual planning, or when evaluating whether to add a new tier.
Customer Satisfaction (CSAT)
5 templates
Measure how happy customers are with specific interactions — support conversations, onboarding, purchases. CSAT captures satisfaction at a moment in time, not overall sentiment.
6. Post-Support CSAT Survey
Customer Satisfaction (CSAT)Questions
- How satisfied were you with the support you received? (1-5 stars)
- Was your issue resolved? (Yes / Partially / No)
- How would you rate the response time? (Too slow / Acceptable / Fast)
- What could we do better?
Format
Ultra-short (under 1 minute). Trigger immediately after ticket resolution.
When to Use
After every support interaction. Embed in the ticket-closed email. Keep it to 3-4 questions max — anything longer tanks completion rates.
7. Post-Onboarding CSAT Survey
Customer Satisfaction (CSAT)Questions
- How easy was it to get started with [Product]? (1-5)
- Did you accomplish what you set out to do during setup? (Yes / Partially / No)
- What was the most confusing part of onboarding?
- How confident do you feel using [Product] now? (Not at all / Somewhat / Very)
- What's the #1 thing you want to accomplish with [Product] this week?
Format
5-question survey. Trigger 24-48 hours after signup or after completing onboarding steps.
When to Use
For every new user, 1-2 days after signup. This is your best window — users are engaged and have fresh impressions.
8. Quarterly Customer Satisfaction Survey
Customer Satisfaction (CSAT)Questions
- Overall, how satisfied are you with [Product]? (Very dissatisfied → Very satisfied)
- How well does [Product] meet your needs? (Not at all → Completely)
- How would you rate the quality of [Product]? (Poor → Excellent)
- How would you rate the value for money? (Poor → Excellent)
- How likely are you to continue using [Product]? (Very unlikely → Very likely)
- What's the one thing we could do to improve your experience?
Format
6-question survey with Likert scales. Anonymous. Send via email with a clear deadline.
When to Use
Once per quarter. Don't survey the same users more often than every 90 days. Rotate through segments if needed.
9. NPS Follow-Up Survey
Customer Satisfaction (CSAT)Questions
- How likely are you to recommend [Product] to a colleague? (0-10)
- What's the primary reason for your score?
- What would we need to do to earn a 10 from you?
Format
The classic NPS format: one scale question + two open-ended follow-ups. Under 2 minutes.
When to Use
Quarterly or semi-annually. The follow-up questions are where the real insight lives — the number alone just tells you the score, not what to fix.
10. Customer Effort Score (CES) Survey
Customer Satisfaction (CSAT)Questions
- [Product] made it easy for me to [complete specific task]. (Strongly disagree → Strongly agree)
- What made this task difficult, if anything?
- How could we make this easier?
Format
3 questions max. Trigger immediately after the user completes a key workflow (setup, purchase, export).
When to Use
After critical user flows: account setup, first integration, first report generated, subscription upgrade. CES is the best predictor of future purchasing behavior.
Website Feedback
5 templates
Understand how visitors experience your website — what they're looking for, what's confusing, and what's stopping them from converting. These templates target visitors, not existing users.
11. Website Exit Intent Survey
Website FeedbackQuestions
- Before you go — what were you looking for today?
- Did you find what you needed? (Yes / No / Partially)
- What stopped you from [signing up / buying / contacting us]?
- How would you rate your experience on our website? (1-5 stars)
Format
Exit-intent popup. 3-4 questions max. Appears when cursor moves toward browser close/back.
When to Use
On pricing pages, signup pages, and high-traffic landing pages. Don't show on blog posts or docs — visitors there have different intent.
12. Landing Page Feedback Widget
Website FeedbackQuestions
- Is this page helpful? (Yes / No)
- What information is missing from this page?
- What's your biggest question about [Product]?
Format
Inline feedback widget (thumbs up/down + optional text). Always visible, never a popup.
When to Use
On product pages, feature pages, and comparison pages. The binary yes/no captures volume while the text field captures depth.
13. Pricing Page Feedback Form
Website FeedbackQuestions
- Is our pricing clear? (Yes / Somewhat / No)
- Which plan are you considering?
- What's holding you back from starting a trial?
- Is there a specific feature you need that's not included in your preferred plan?
- How does our pricing compare to what you expected? (Lower / About right / Higher)
Format
Embedded form below the pricing table, or triggered after 30 seconds on the pricing page.
When to Use
Always live on your pricing page. This data is gold for pricing optimization and objection handling.
14. Documentation Feedback Form
Website FeedbackQuestions
- Was this article helpful? (Yes / No)
- What were you trying to accomplish?
- Did this article answer your question? (Fully / Partially / Not at all)
- What's missing or unclear?
Format
Inline at the bottom of every doc page. Binary rating + one text field.
When to Use
On every documentation page. The pages with the most 'No' ratings need rewriting first.
15. Blog Content Feedback Form
Website FeedbackQuestions
- How useful was this article? (1-5 stars)
- What topic should we write about next?
- Would you share this article with a colleague? (Yes / No)
Format
3-question widget at the end of each blog post. Non-intrusive.
When to Use
On blog posts and resource pages. Helps you understand which content resonates and what to write next.
App & Mobile Feedback
5 templates
Collect feedback from mobile and web app users in context — while they're using your product. In-app feedback gets 3-5x higher response rates than email surveys.
16. In-App Micro-Survey (Post-Action)
App & Mobile FeedbackQuestions
- How was your experience with [feature]? (emoji scale: frustrated → delighted)
- Anything we should improve?
Format
2-question popup triggered after completing a key action. Emoji scale for speed.
When to Use
After users complete important actions: first report created, first integration connected, first team member invited. Limit to 1 survey per session.
17. App Store Review Request Form
App & Mobile FeedbackQuestions
- Are you enjoying [App]? (Yes / Not really)
- [If Yes] Would you mind leaving us a review? It helps other teams find us. [Link to App Store]
- [If Not really] We're sorry to hear that. What can we improve? [Text field]
Format
Two-path flow: happy users → App Store review. Unhappy users → feedback form.
When to Use
After a positive moment (completed a task, hit a milestone, received a compliment). Never after errors or confusion.
18. Mobile App Bug Report Form
App & Mobile FeedbackQuestions
- What happened? (Brief description)
- What were you trying to do when this occurred?
- Device model and OS version (auto-detected)
- App version (auto-detected)
- Can you reproduce this? (Every time / Sometimes / Once)
- Screenshot (optional attachment)
Format
Shake-to-report or menu-triggered form. Auto-capture device info.
When to Use
Always available in app settings. Enable shake-to-report for beta builds. Auto-attach device diagnostics.
19. Feature Discovery Survey
App & Mobile FeedbackQuestions
- Did you know [Product] can [feature description]? (Yes, I use it / Yes, but I don't use it / No, I didn't know)
- How useful would this feature be to you? (Not useful / Somewhat / Very)
- What would make you start using this feature?
Format
In-app tooltip or notification. 3 questions about a specific underused feature.
When to Use
For features with low adoption despite high development investment. Helps you distinguish between 'users don't know about it' vs. 'users don't need it'.
20. App Onboarding Feedback Form
App & Mobile FeedbackQuestions
- How would you rate the setup process? (Too complicated / Just right / Too simple)
- What was your 'aha moment' — when did [Product] first feel valuable?
- What almost made you give up during setup?
- What goal are you hoping to achieve with [Product] this week?
Format
4-question survey sent in-app 24 hours after signup. Can also be email-triggered.
When to Use
Day 1-2 after signup. The answers to 'what almost made you give up' are the highest-ROI improvements you can make.
Post-Purchase & E-Commerce
5 templates
Capture feedback after purchases, deliveries, and service completions. Post-purchase feedback drives repeat business and helps you fix issues before they become reviews.
21. Post-Purchase Satisfaction Survey
Post-Purchase & E-CommerceQuestions
- How satisfied are you with your recent purchase? (1-5 stars)
- How would you rate the ordering process? (Confusing → Seamless)
- Did your order arrive as expected? (Yes / No — what was different?)
- How likely are you to buy from us again? (Very unlikely → Very likely)
- What could we do to improve your experience?
Format
Email survey sent 3-5 days after delivery. 5 questions, under 3 minutes.
When to Use
After every purchase, timed to arrive after the customer has received and used the product.
22. Product Review Request Form
Post-Purchase & E-CommerceQuestions
- How would you rate [Product]? (1-5 stars)
- What do you like most about it?
- What could be improved?
- Would you recommend this to a friend? (Yes / No)
- Upload a photo of [Product] in action (optional)
Format
Email or in-app form, 7-10 days post-purchase. Incentivize with a small discount on next order.
When to Use
7-10 days after delivery — enough time to form an opinion, soon enough that the experience is fresh.
23. Checkout Abandonment Survey
Post-Purchase & E-CommerceQuestions
- We noticed you didn't complete your purchase. What stopped you?
- Options: Price too high / Shipping costs / Payment method not available / Needed more information / Just browsing / Technical issue / Other
- Is there anything we could do to earn your business?
Format
Email sent 1-2 hours after cart abandonment. Single-question with multiple choice + text field.
When to Use
For abandoned carts over a minimum value threshold. Don't send to repeat browsers who abandon frequently.
24. Subscription Cancellation Survey
Post-Purchase & E-CommerceQuestions
- We're sorry to see you go. What's the primary reason? (Too expensive / Missing features / Switched to competitor / Not using it enough / Other)
- What feature would have kept you? (open text)
- Would you consider coming back if we [made a specific improvement]?
- How would you rate your overall experience with [Product]? (1-5 stars)
Format
In-app form on the cancellation page. Required to complete before finalizing cancellation.
When to Use
Every cancellation. This is the most actionable feedback you'll ever collect — these users are telling you exactly why they left.
25. Renewal & Upsell Feedback Form
Post-Purchase & E-CommerceQuestions
- You've been with us for [X months]. How has your experience been? (1-5)
- What's the most valuable feature for your team?
- Is there anything you wish [Product] could do that it currently can't?
- Would you be interested in [premium feature]? (Yes / Tell me more / Not now)
Format
Email or in-app survey timed to renewal date. Combine feedback with upsell opportunity.
When to Use
30 days before subscription renewal. Serves dual purpose: retention check + upsell discovery.
Employee & Internal Feedback
6 templates
Collect feedback from your own team — about internal tools, processes, management, and culture. Internal feedback templates are shorter and more frequent than external ones.
26. Weekly Team Pulse Check
Employee & Internal FeedbackQuestions
- How are you feeling about work this week? (1-5 emoji scale)
- What's blocking your progress?
- One thing that went well this week:
- One thing we should change:
Format
4 questions, under 2 minutes. Anonymous option available. Sent every Friday.
When to Use
Weekly. Short and consistent. Track trends over time — a single low score doesn't matter, a downward trend does.
27. Internal Tool Feedback Form
Employee & Internal FeedbackQuestions
- Which internal tool are you providing feedback on?
- How often do you use this tool? (Daily / Weekly / Monthly / Rarely)
- What's the most frustrating thing about this tool?
- What workaround do you currently use?
- If you could change one thing, what would it be?
Format
Always-available form in your internal wiki or Slack channel.
When to Use
Continuously available. Especially useful before making buy-vs-build decisions on internal tooling.
28. Meeting Effectiveness Survey
Employee & Internal FeedbackQuestions
- Was this meeting a good use of your time? (Yes / Somewhat / No)
- Was the purpose of this meeting clear? (Yes / No)
- What could we do to make this meeting more productive?
- Should this meeting be: (Kept as is / Shorter / Less frequent / Async instead / Cancelled)
Format
Post-meeting survey (auto-sent via calendar integration). 4 questions, 1 minute.
When to Use
After recurring meetings that might have outlived their usefulness. Not every meeting — survey fatigue applies internally too.
29. Process Improvement Form
Employee & Internal FeedbackQuestions
- Which process needs improvement?
- What's broken or inefficient about it?
- How much time do you estimate this wastes per week? (< 1 hour / 1-3 hours / 3-5 hours / 5+ hours)
- Do you have a suggested fix?
- Who should own the improvement?
Format
Open form in your company wiki or internal portal. Reviewed monthly by ops team.
When to Use
Continuously available. Review submissions monthly. Prioritize by estimated time wasted × number of people affected.
30. New Hire Onboarding Feedback
Employee & Internal FeedbackQuestions
- How would you rate your onboarding experience? (1-5)
- What information did you wish you had on day 1?
- Which part of onboarding was most helpful?
- What was confusing or unclear?
- Do you feel equipped to do your job effectively? (Not yet / Getting there / Yes)
- What would you tell the next new hire?
Format
Survey sent at day 30 and day 90. Compare responses to see if confidence increases.
When to Use
Day 30 (immediate impressions) and day 90 (settled-in perspective). Track improvements across hire cohorts.
31. Event & Workshop Feedback Form
Employee & Internal FeedbackQuestions
- How would you rate this [event/workshop] overall? (1-5 stars)
- What was the most valuable takeaway?
- What would you change about the format?
- Would you attend a similar event in the future? (Definitely / Maybe / No)
- What topic should we cover next?
Format
Email or QR code survey sent within 2 hours of event ending. 5 questions.
When to Use
After team offsites, training sessions, lunch-and-learns, and company all-hands. Capture feedback while impressions are fresh.
Feedback Form Best Practices
Keep it short
3-5 questions is the sweet spot. Completion rates drop 20% for every question beyond 5. If you need depth, use follow-up surveys with a smaller audience.
Start with a scale, end with text
Lead with a rating question (1-5 stars, NPS scale) — it's low effort and gets people started. Follow with an open text field for depth. This order maximizes both response rates and insight quality.
Time it right
Trigger forms after meaningful moments: completing a task, resolving a support ticket, reaching a milestone. Random timing gets random answers. Post-experience feedback is 3x more actionable.
Close the loop
When feedback leads to a change, tell the people who gave it. 'Based on your feedback, we've improved X.' This single habit increases future response rates by 40%+.
Don't over-survey
One survey per user per quarter is a safe ceiling. In-app micro-surveys (1-2 questions) can be more frequent — once per month max. Watch your response rates: declining rates signal survey fatigue.
Act on it or stop collecting it
Nothing erodes trust faster than asking for feedback and ignoring it. If you're not going to review and act on responses within 2 weeks, don't send the survey. A voting board is better for ongoing, passive collection.
Beyond Forms — Voting Boards
Forms capture feedback at a point in time. Voting boards collect, prioritize, and act on feedback continuously.
Self-prioritizing
Users vote on ideas they care about. The most-wanted features rise to the top automatically — no manual analysis required.
Always-on collection
No survey scheduling, no email campaigns. A voting board is a permanent feedback channel that users visit when they have ideas.
Closes the loop
When you ship a feature, voters get notified automatically. This builds loyalty and encourages more feedback — a virtuous cycle.
Free plan available. No credit card required.
"My previous feature request form was connected to Google Sheets to track feature requests. FeaturesVote simplifies feature suggestion and voting for users and me."
Jijo Jose,
Founder at LaurelDesignerPro
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